Complaints
File a complaint
Not happy with your equipment or our service? You have the right to be heard — and we want to hear it.
Call (732) 210-2197Written reply within 5 calendar daysResolution within 14 days
Your rights
- You can complain by phone, this form, or mail — whichever is easiest.
- We'll send you a written acknowledgment within 5 calendar days.
- We'll investigate and work to resolve your complaint within 14 days.
- If you're a Medicare beneficiary, you can also call 1-800-MEDICARE (1-800-633-4227) — or your State Health Insurance Assistance Program (SHIP) for free help.
Need it sooner? Call (732) 210-2197 (Mon–Fri, 9 AM–5 PM ET) and a person will take your complaint directly.
File a complaint online
Add a phone number or an email (either is fine) so we can send your written reply.